- 01
Website purpose
This website helps a visitor explore service starting points, submit an enquiry and organise requirements for human review. Website content is general information and is not itself a binding project offer.
- 02
No automatic agreement
Submitting an enquiry, guided consultation or template configuration does not create a service contract or commit either party to a project, price or delivery date.
- 03
Proposal approval
A commercial engagement exists only when both parties accept the exact written proposal or agreement supplied for that project. The approved proposal defines scope, price, milestones, delivery and cancellation terms.
- 04
Client content responsibility
The client is responsible for the accuracy, ownership and legality of supplied text, data, trademarks, images, claims and instructions.
- 05
Revision limits
Included revision rounds are stated in the proposal. Consolidated feedback is expected; additional rounds may require a change request.
- 06
Change requests
Requirements outside approved scope are assessed for price and timeline impact before implementation.
- 07
Third-party costs
Domains, hosting, paid software, payment providers, premium media and external service fees are separate unless expressly included.
- 08
Warranty
The standard 14-day defect warranty covers reproducible implementation defects in approved scope, not new requirements, third-party changes or client modifications.
- 09
Intellectual property
Ownership and licence terms are defined in the approved proposal. Third-party and open-source components remain subject to their own licences.
- 10
Templates and underlying materials
Delivery templates, reusable methods, pre-existing tools and underlying know-how remain subject to the ownership or licence terms stated in the approved proposal. The client receives only the deliverables and rights expressly agreed for that Project.
- 11
Project delays
Timelines may move when approvals, content, access, feedback or dependencies are delayed. Both parties should communicate risks promptly.
- 12
Quoted currency and payment
Prices on this website and in proposals are quoted and payable in United States dollars (USD) unless the approved proposal states another currency. VibeGrid is a Malaysian business and may also agree a price in Malaysian Ringgit (MYR); where it does, that currency is stated in the proposal and is the currency of the engagement. No exchange rate is applied by this website, and a price quoted in one currency is not converted into another. Bank charges, card-network currency conversion, cross-border transfer fees and any tax applicable in the client's own country are the client's responsibility unless the proposal says otherwise.
- 13
Cancellation
Cancellation rights, work completed, external costs and handover obligations follow the approved proposal and applicable law.
- 14
Refunds
Service fees for work already performed are not refundable. A deposit secures a delivery slot and covers discovery, planning and scheduling, and is not refundable once that work has begun. Where a project is cancelled before completion, the client remains liable for work completed and for external costs already committed, and any balance is settled under the approved proposal. Downloadable digital products are governed by the separate product terms shown before purchase. Nothing here removes a statutory right that cannot lawfully be excluded, and a defect within the stated warranty is corrected rather than refunded.
- 15
Liability
The applicable proposal or agreement states project-specific warranties and responsibility limits. Nothing on this website excludes rights that cannot lawfully be excluded.
- 16
AI-assisted work
AI may assist with internal drafting or analysis where disclosed, but human review remains required. AI output does not independently approve scope, price, delivery or launch, and any customer-facing AI feature must be expressly included in the approved proposal.
- 17
Email delivery
Email transmission and inbox placement depend on third-party systems and are not guaranteed. Formal proposal access is governed by the exact approved version and secure proposal link; the client should contact the Owner if an expected message does not arrive.
- 18
Data and file retention
Project records and private files are retained only for agreed operational, contractual and legal needs. Retention dates, export, return, archival and deletion responsibilities must be confirmed in the approved proposal or final privacy process.
Version: 2026-08-05-v3 · Last updated 30 July 2026